NHMFC maintains ISO 9001:2015 Certification with zero non-conformities


ISO 9001:2015 CERTIFIED: NHMFC officers and employees from the head office and its 7 regional/satellite offices led by President Carlo Luis P. Rabat (top row, 4th from left), gather virtually with TUV SUD auditors Reyshelle Manalo and Brenda Estonato for the closing meeting after a successful 5-day ISO 9001:2015 remote surveillance audit.


The National Home Mortgage Finance Corporation (NHMFC) successfully maintained its ISO 9001:2015 Certification with zero non-conformities for the Securitization of Housing Loan Portfolios (Purchase of Housing Receivables, Collection of Amortization, Securitization, and Post Issuance of Bonds) and Borrower’s Services amidst the alternative work arrangements in the NHMFC head office and its seven (7) regional/satellite offices.

TÜV SÜD PSB Philippines, Inc. (TUV SUD), NHMFC’s third party certifying body, conducted a 100% remote surveillance audit on all sites on May 24- 28, 2021. TUV SUD auditors Reyshelle Manalo and Brenda Estonanto concluded the 5-day audit with a recommendation of Certificate Maintenance. No major or minor non-conformities were observed by the auditors. This is a first time for NHMFC since it obtained its ISO 9001 certification in 2013. TUV SUD suggested only two opportunities for improvement (OFI) and only one requires action from the corporation.

"We are full of pride and prestige to be working in an agency that demonstrates and truly showcases world-class products and services. Our continual efforts to uphold international standards in serving our clienteles are evident in maintaining our ISO 9001:2015 Certification," said NHMFC President Carlo Luis P. Rabat.

"NHMFC is committed to raising the bar on government housing services and is also gearing towards its preparation for another international standard, the ISO 27001:2013 or the Certification of Information Security Management System," he added.

The success of this remote ISO audit is another milestone made possible through the convenient use of ICT tools invested in by the corporation. With the new normal situation, NHMFC has seamlessly transitioned its processes online for alternative work arrangements and continuously revisits its processes to ensure constant compliance with international standards.

NHMFC is one of the government’s key shelter agencies under the supervision of the Department of Human Settlements and Urban Development (DHSUD) headed by Secretary Eduardo Del Rosario. It is uniquely mandated to provide liquidity to the housing sector through its securitization program.***